Accessibility Statement

Our Commitment to Accessibility

Prism Windows & Doors, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that everyone should have equal access to our products, services, and information. We are dedicated to providing an inclusive online experience for all visitors to our website.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website aims to conform to Level AA standards.

Accessibility Features

We have implemented the following accessibility features on our website:

Keyboard Navigation

• All interactive elements are accessible via keyboard
• Logical tab order throughout the website
• Visible focus indicators for keyboard navigation
• Skip navigation link to bypass repetitive content

Screen Reader Compatibility

• Semantic HTML structure with proper heading hierarchy
• Descriptive alt text for all meaningful images
• ARIA labels and landmarks where appropriate
• Form fields have associated labels
• Links have descriptive text (not just "click here")

Visual Accessibility

• Sufficient color contrast ratios (minimum 4.5:1 for normal text)
• Text can be resized up to 200% without loss of functionality
• Information is not conveyed by color alone
• Clear and consistent navigation structure

Content Accessibility

• Clear and simple language throughout the website
• Consistent page layout and navigation
• Accessible PDF documents (where applicable)
• Error messages provide clear guidance for correction

Mobile Accessibility

• Responsive design for all screen sizes
• Touch targets are adequately sized (minimum 44x44 pixels)
• Content adapts to different orientations

Third-Party Content

While we strive to ensure accessibility throughout our website, some third-party content or tools may not be fully accessible. We are committed to working with our vendors to improve the accessibility of any third-party integrations, including:

• Google Maps integration
• Form submission services
• Embedded content from external sources

Ongoing Efforts

We are actively working to maintain and improve the accessibility of our website through:

• Regular accessibility audits and testing
• Training our team on accessibility best practices
• Incorporating accessibility into our development process
• Monitoring and addressing accessibility issues as they are identified
• Staying informed about evolving accessibility standards and technologies

Known Issues

We are aware of the following areas where accessibility can be improved:

• Some older PDF documents may not be fully accessible
• Third-party widgets may have limited accessibility support

We are working to address these issues and appreciate your patience as we make improvements.

How to Report Accessibility Issues

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

• Email: info@prismwindowcraft.us
• Phone: +1 516-644-7887
• Mail: Prism Windows & Doors, LLC, 82 Herbert St, Framingham, MA 01702

Please include the following information in your report:

• The URL of the page where you encountered the issue
• A description of the problem
• The browser and device you were using
• Any assistive technology you were using

We will respond to accessibility feedback within 5 business days and work to resolve identified issues.

Alternative Access

If you are unable to access any information on our website, please contact us at info@prismwindowcraft.us or +1 516-644-7887. We will provide the requested information in an alternative format that meets your accessibility needs.

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

We recommend using the most current versions of assistive technology and web browsers for the best experience.

Formal Complaints

In addition to contacting us directly, you may file a complaint with the appropriate government agency if you believe our website does not comply with accessibility requirements. In the United States, the Department of Justice handles complaints related to the Americans with Disabilities Act (ADA).

Contact Us

If you have questions about this Accessibility Statement or need assistance, please contact us: